We are working on a child case but at the same time u want to update something on the parent ,how to do this?
Can we use Update case shape here?how to commit the changes to parent case when child is also opened?
We are working on a child case but at the same time u want to update something on the parent ,how to do this?
Can we use Update case shape here?how to commit the changes to parent case when child is also opened?
Yes you can use update case shape here. The flow will take care of the commit changes automatically.
@TanyaS58
Yes. Configure your update shape as follows. .pxCoverInsKey will refer to parent case (attached screenshot for your reference).
