Ways to update Admin Password

Pega-as-a-Service
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1

The Post is used to list down the number of ways of Admin ID password Reset

Scenario: 1 - When you don’t have / lost the admin password for one environment and not able to perform reset and alternate login ID is available

Scenario: 2 - When you forgot the password to any environment

2

@SaikishoreS16598123

Scenario - 1:

  1. Go to Records > SysAdmin > Right click on Product & Create a new Product rule,
  2. Provide “Data-Admin-Operator-ID” in “Select a class and press Query” field in “Individual instances to include” section,
  3. Click on Query > choose your operator from the list and click on Submit,
  4. Save the Product rule & create a RAP file using “Create Product file” button at the bottom of the product rule,
  5. Now you can download and use the RAP(Rule-Admin-Product) for import into the other environment.
  6. For import process using prpcUtils helped other customer in the below discussion which you can refer for cross checking the prpcutils.properties settings related to import process.

https://collaborate.pega.com/question/data-import-using-command-line

Note: Attached the necessary screenshots also for reference.

DOP-1.jpg
DOP-1.jpg721×555 65 KB

DOP-2.jpg
DOP-2.jpg972×847 85.7 KB

DOP-3.jpg
DOP-3.jpg1151×486 62.2 KB

DOP-4.jpg
DOP-4.jpg1082×398 42.3 KB

3

@SaikishoreS16598123

Scenario - 2:

  1. Try to login with [email protected]/install or Admin@DMOrg/install. If you are able to log in with this operators then create a new operator with Admin access and use that operator to change the password for [email protected] operator as a best practice.

Note: Step-1 did not work in our case though.

  1. If you are not able to login with any of those 2 operators then you can delete the [email protected] from pr_operators table and run the upgrade scripts to get it recreated.

Note: Step-2 worked in our case but we did not perform the Operator Deletion. Re-ran the same version of Pega Platform Upgrade script with new password amended in the setupDatabase.Properties file.

But, Patch.bat / patch.sh script did not work for us to update the password.

Ideally, Upgrade.sh / upgrade.bat script will be used for Major and minor versions of Pega Platform upgrades

Patch.sh / patch.bat script will be used for Patch update only in the platform version upgrades.

Note: So, Make sure that to run the upgrade.bat / upgrade.sh script ONLY in the current context.