Hi
If we have 5 customers with 5 actions, one for each customer, but the volume constraint only allows one communication, how is Pega solving which one has to initiate? If we set different pxPriority values, we can see it is not the lowest value what it uses…
Regards.
@JavierC8 In Pega Customer Decision Hub, when customers are eligible for multiple actions and there are volume constraints, the system applies these constraints across customers to limit the volume of actions that it delivers. After the next-best-action logic runs, the system executes the volume constraint limits in a non-predefined order of the customers. The priority of the action, which represents the final priority calculation (pcv*l) as defined in the Next-Best-Action Designer arbitration, is one of the factors considered. However, the system does not necessarily pick the action with the lowest priority. The system might pick actions in a non-predefined order and the selected action is the one that does not exceed the volume constraint.
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