I am facing an issue while using the Blueprint Import Module in Pega to create a new application. When I try to update records during the application setup (specifically when uploading via the Blueprint), I keep getting the error: ‘Update record failed: Record is stale.’ This appears both as a pop-up and an error banner.
Can someone please explain what typically causes this ‘Record is stale’ error in this context and how to resolve it? Any suggestions for working around or preventing this when importing with the Blueprint module would be very helpful.
This error happens when Pega is trying to update a record that has already changed or been modified in another session, so the system treats your copy as outdated. The solution is to restart the Blueprint import using a fresh session and ensure no other user or process is updating the same application records at the same time. Before running the import again, clear your browser cache and log in again to get the latest data state. Then re-trigger the Blueprint application creation so it works with the most recent version of records. This ensures Pega does not detect a mismatch between stored and current data.