Unable to download Pega CDH platform logs

General
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1

Issue:

We are using Pega CDH in version 8.5 and 8.8 and we are able to see logs through Configure → System → Logs → Log File and then clicking on .log file. However when we click on Text or Zip file to download pega logs, It promps to enter UserID and Password. Once we enter correct individual user and password, it promps the pop-up window again and again to enter userid/password even if gave correct username/password. I tried this in personal edition as well but same issue is happening.

Possible Solutions tried:

  1. Added [email protected] with password - No Luck

  2. Added individual operator login credentials - No Luck

  3. Updated “api” service package to use our application service access group - No Luck

  4. Removed authentication from “api” service package and again asked for credentials for downloading logs - No Luck

Was someone facing same issue when downloading pega logs ? - If yes, what are the steps to resolve this ?

  • If No, what Pega instance are you using and Did it prompt for user/password dialogue box ?

Your response will be highly appreciated !

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2

Hi @RushabhShah: To download log files from PEGA, you need to add a user with PegaDiagnosticUser in web server (or) remove the security constraint. Please check the below articles which speaks about similar issue.

Thanks.

3

@RushabhShah

Instructions provided by Arul from previous post is sufficient to fix the issue

4

Solution has been provided by Pega support and Thanks Arun for sharing details out. We have updated tomcat-users.xml file on location /usr/local/tomcat/conf. We saw default user was “PegaDiagnosticUser”. Our Engineering team had access to update server file where he created new default user “admin” with password and restarted cluster. After this, I was able to download the logs without any issue.

5

Hi @RushabhShah,

Thank you for sharing your resolution here and marking your reply as the solution! Could you share the Support Case # so that we can connect this post with it?

Thanks!

6

@MarissaRogers INC-264746