There has been an issue; please consult your system administrator while creating a case type in Pega 8.7

General
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Hi, I am using personal edison of Pega 8.7 and whenever I am creating a case type and clicking on Configure view button, I am getting error “There has been an issue; please consult your system administrator.” Can anyone suggest?

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@Hemant1J From Pega 8.7 it is required to set up the value in the constellation DSS: pega-uiengine!constellationsvcURL. If this value is blank then Pega wont display anything on the UI when the case is created. It just shows this message “There has been an issue; please consult your system administrator” on the UI. Even I faced the issue and I resolved by setting the value in the DSS as below. Go to Records Explorer–SysAdmin–Dynamic System Setting and search with constellationsvcURL. Open the DSS and update the value as below with your local host port number. If your PE 8.7 is on http then url will be with http else https:

Syntax: https://:/prweb/constellation or http://:/prweb/constellation

I faced this issue in my PE 8.7 and resolved it my specifying the following URL in DSS.

http://localhost:8089/prweb/constellation

Once done clear the browser cache-- re-login and try creating the case, you will be able to see the case contents. Doing so resolved issue for me. Irrespective of the built on UI application this error is appearing in logs. I hope this would be helpful.

Ref: Configuring Pega Platform for Constellation | Pega

Regards,

Naga

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@KotaC382 after update the DSS, empty screen is coming

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@SeshagiriJogineedi Try once clearing the cache of browser and also if there is any underscore in URL after application name alias remove it from the url and check. I tried these it worked for me.

Regards,

Naga.

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@Hemant1J in personal edition, creating an application using cosmos react application will not work.

so create application by selecting themes cosmos in personal edition.

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@SeshagiriJogineedi Please delete the “Perform” harness from your application rule set, so that harness will be picked from Theme-Cosmos:04-01-01 ruleset. With this You are able to open the case.

Problem with application built on React cosmos, i guess it will not work in personal edition.

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@KotaC382 This has resolved my issue thanks Naga!