Steps to capture pyHistorytype column with value "M" in the history Table

General
1

Hi All,

Here are the possible values for pyHistoryType column in the Case History Table. We could see all entries based on various operations/actions taken in the case except - “M”. Can anyone share the OOTB functionality that captures the value “M” in the History/Audit Tables

  • A – A user begins performing an assignment.

  • F – A user completed and submitted a flow action, completing an assignment.

  • L – A user completed and submitted a local flow action (other than a transfer), so the assignment remains open.

  • M – A user added a memo to history.

  • R – A user completed the transfer of an assignment to a different worklist or work queue.

We are only looking for OOTB functionality and not the customization that captures this value “M”.

2

I think M gets captured whenever you try to audit logs through OOTB AddHistory method during the case workflow.

3

From my understanding, “M” (Memo) is captured OOTB only when a history note/memo is explicitly added using methods like Work-.AddHistory.

It’s not tied to any standard assignment or flow action like A, F, L, or R. So if “M” isn’t appearing, it usually means the application isn’t using the OOTB memo/history note functionality that triggers this entry.

4

We have tried with “HistoryMemo” parameter using Work-AddHistory, but did not see any entries with “M” though.