Add History to the resolved cases

General
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1

Hi,

Based on requirement , we want to resolve S- cases based on some conditions .

We forgot to add history while resolving.

Is there any way we can manually add history for a workobject.We did try using History-Add method but it is adding empty record in the table .

Is there any other way we can add history memo to resolved cases?

Thanks,

Rashmitha

2

@RashmithaM Did you try using a savable data page in the respective history- class by setting all the required properties. Any challenges there? this is similar to saving the records using the activity(Page-new, property-Obj-save)

3

@kammv We tried through activity as you mentioned above but that is adding empty record to the table .

4

@RashmithaM

Which table are you referring here?

pc_history_work

pc_history_data

Or some Pr_history table?

5

@RashmithaM were you able to see the values set in the sql step

, when you trace it

6

@RashmithaM

My 2 cents…

  • Reopen the Workobject - Add the reason for reopening either missing Audit logs or anything meaningful.

  • Call History-Add to capture the Audit logs based on your business requirement and resolve the case again.

This will be in line with other cases (no extra audit logs after the cases are resolved).

7

@RameshSangiliInstead of reopening the workobject, Do we have any other options?

8

@RashmithaM

Sorry, it’s not advisable to add audit history after cases are resolved.

9

@Abhishek Tripathi this is the table pc_history_work

10

@RashmithaM

Try the approach which ramesh sangili has suggested.

I think it will work.

11

We are adding a note to the resolved cases using pxAttach note activity instead of reopening the workobject .