Skip Pega CDM in CustomerService Migration

General
1

We are working on migration of Pega customer service from traditional to constellation. From the documentation we could see the PegaCDM will be the reliable approach for data model migration.

But we have the customer data (ORG/ACC/CON) at the work class “ABC-Sales-Work-Contact”

How can we skip the Pega CDM and re-use our implementation class from the Pega sales Automation ?

Any suggestions or solutions

Thanks,

Matheswaran

2

I would recommend considering the use of the Pega CDM wherever possible. Constellation Customer Service applications are designed to operate on the CDM layer, and bypassing it may introduce ongoing maintenance challenges, particularly with future upgrades and retrofits.
Please consider the pros and cons carefully before making a decision.