Adopting CDM in an Existing Customer Service Application

User Experience
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1

Existing Customer Service application was built using the traditional (UI-Kit) architecture and does not currently leverage the Common Data Model (CDM).

As part of our migration to Constellation, we understand that CDM plays an important role in the target architecture.

What’s the best approach recommended for an existing, already-developed Customer Service application that needs to adopt CDM.

Please share your experiences or any ref articles on this.

2

Is your main goal to move to Constellation? Or to CDM? They are not necessarily the same goals. What is your CS data model today? Custom, or a Pega industry data model?

3

We are adapting to Constellation.

@ScottKennedy had replied to us, we will be planning for a connect!