Run time exception in ServiceLevelEvent Agent

Blueprint and App Design
, , , ,
1

Hi All ,

We are getting runtime exeption when SLA event is invoked .

It is happening from OpenAndLockWork activity , at step 8 . I feel the reason is pyCaseUpdateInfo page is not in the workpage .

But the same code is working in other environments .

Exception caught while evaluating when
java.lang.RuntimeException: Encountered an error while executing a Scalar value query for Scalar, .pyCaseUpdateInfo.pyLockingMode, on page ‘pyWorkPage’ of type 'Work-’ using 0 parameter(s) ([]). at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolve(ScalarValueQueryImpl.java:61) ~[clipboard.jar:?] at com.pega.platform.clipboard.query.internal.ScalarValueQueryImpl.resolveToString(ScalarValueQueryImpl.java:131) ~[clipboard.jar:?] at com.pegarules.generated.activity**.ra_action_openandlockwork**_83bee3b10959053fd9a59c2e73a375cc.step8_circum0(ra_action_openandlockwork_83bee3b10959053fd9a59c2e73a375cc.java:928) ~[?:?] at com.pegarules.generated.activity.ra_action_openandlockwork_83bee3b10959053fd9a59c2e73a375cc.perform(ra_action_openandlockwork_83bee3b

2

@Srikanth Gaddamanugu if you are still encountering issues please log a support ticket and let us know the INC reference so that we can help track it.

3

@MarijeSchillern Thanks for coming back .

In fact I raised a pega Incident , and it comes back to the cache and fault batch pod .

After restarting the batch pod with clear cache , issue got resolved .