Exception while SLA goal time activity is executed

General
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1

Hi All,

Suddenly in our lower environment we are getting the following exception when the SLA is getting executed.

Only authenticated client may start this activity: RULE-OBJ-ACTIVITY SYSTEM-QUEUE-SERVICELEVEL PROCESSEVENT #20130919T004413.044 GMT ReqID=B342B7F5267FCC335481FA37B04729203 

com.pega.pegarules.pub.PRRuntimeException: Error: You lack access required to execute RULE-OBJ-ACTIVITY SYSTEM-QUEUE-SERVICELEVEL PROCESSEVENT #20130919T004413.044 GMT.  

        at com.pega.pegarules.session.internal.mgmt.Executable.updateStepStatusAndLog(Executable.java:901) ~[prprivate.jar:?] 

        at com.pega.pegarules.session.internal.mgmt.Executable.activityProlog(Executable.java:833) ~[prprivate.jar:?] 
2

@shoyebkhan In your activity there is a configuration for this in Security tab. So you can try to uncheck that checkbox and try if you dont need authentication for this activity.

Regards

Bhavya

3

@shoyebkhan Maybe access group that the SLA entry was queued with is missing some access role/privs.

4

Hi @Bhavya

ProcessEvent activity is OOTB Final rule.

Can you suggest anything else for the same.

5

@DamianM5 Even after providing SysAdmin4 access role we are getting the same issue.

6

@shoyebkhan Bypass security checkbox in Agent Scheduler was getting unchecked automatically for ServiceLevel Agent.

Issue got resolved by checking it.