Access group used by SLA agent

General
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1

What access group is used by SLA agent to process an assignment when the SLA meets the goal/deadline time?

Pega-ProCom which runs ServiceLevelEvents agent has an empty access group by default, and it seems working fine.

2

@Will Cho

It’s a standard agent that means it will use the authorization context of the requestor who queued this work to SLA agent’s queue. That’s the reason it will work just fine without any explicit mention of Agent access group.

Thanks

3

@Nirmalya.SenSharma Thanks for the input.