Hello, I’m trying to figure out how to remove Urgency from showing up in the assignment label, since it wouldn’t really make sense in this example for a citizen filling out an application. Does anyone have any pointers on how to hide this? Thank you, Kristin [image]

If this is citizen-facing, I’m guessing that it’s Web Embed . If so, in the App Studio channel for this Web Embed, have you tried setting the Case presentation drop down to “Simplified assignment” and checking the Disable entire assignment header box? [image] That’s my go-to combo for public facin…

Thank you Peter! I tried to update the Web Embed channel in App Studio, but that didn’t affect the assignment header for some reason in the WSS. DemoX helped me by updating the file system not to show the header within the WSS, so now it’s removed. Thanks again!

Thanks @peter_bessman for you explanation. I am trying to disable the assignment header but i am not seeing that option under Theme in the Display options ? Do I need to do any further Configuration to display the Case Presentation drop down underneath Theme option ?

Hi @DeexithB17624872 , My use case was for self service. On the config file for the WSS (config-text.json), there’s a quick link where it’s launching a case type from the self-service site. As part of that snippet, this field is set to true: “hideassignmentheader”: true The other option that Pet…

Remove Urgency from Assignment Label in Constellation

User Experience

DeexithB17624872 (Deexith Bairy) May 8, 2026, 8:05pm 5

Hey Kristin, I am facing same issue could you pls let me know what is DemoX what did you do exactly to over ride of this issue ? What file did you updated and where did you uploaded ?

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Remove Urgency from Assignment Label in Constellation

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