Question on Operators & Workgroups

General
1

Hello

I’m doing the System Architect mission in Pega Academy and I have a question about a sentence in the Pega Academy training mission. I suspect this is a mistake.

This comes from this page :

“An operator must be associated with at least one work group and belong to more than one work group.”

What is the difference between being associated with a work group and belonging to a work group?

Why must an operator belong to more than one work group?

Thanks in Advance!

Chris

2

@ChrisSkinner

Hi ,

In real time one operator/user may be responsible to different type of works , to get access that work he needs multiple work groups.

Operator must be associated with at least one work group: It means operator should have at least one work group,

only one Work Group will be active at a time if we have multiple work groups , We need to switch b/w different work groups if we have more than one

And operator can have more than one work group .below is screenshot

WorkGroups.jpg
WorkGroups.jpg364×121 3.8 KB

3

@ChrisSkinner

In Pega Work-Group is to identify to which department the user belongs to and which department tasks can be assigned to them like that.

Without Work-Group we will not be able to determine to which department the users belongs to…

For an example:

Associated with One Work-Group

  • If user is responsible for accessing only accounting team tasks alone, then you could create a separate Work-Group for Accounting Team and add that in respective user operator profile. By using Work-Group associated with user operator profile you can build security related features and assign the valid and needed tasks to respective users.

Associated with Multiple Work-Group

  • If a same user is responsible for accessing both accounting and HR team tasks, then you could create a separate Work-Group for Accounting and HR Team and add that in respective users operator profile. By using Work-Group associated with user operator profile you can build security related features and assign the valid and needed tasks to respective users.
4

@Siva Naga Syam Kumar

Thank you for replying. It seems that the sentence in the traning should say that a user May or Can be associated to multiple workgroups but not that they Must be associated to multiple groups. Do you agree?

5

@Gunasekaran_Baskaran

Thank you for replying. It seems that the sentence in the traning should say that a user May or Can be associated to multiple workgroups but not that they Must be associated to multiple groups. Do you agree?