Multiple Work Group

General
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1

Hi,

Can we have multiple Work Group for operator? And how to configure this, can someone explain with example

Thanks in advance.

2

Hi @AbhishekC1725,

Yes, we can have multiple Work Groups for an operator. Each operator can belong to one or more Work Groups, allowing them to have different roles and responsibilities in various contexts.

Configuration:

Open operator ID in Dev studio

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Here is an example to illustrate:

Let’s say you have two Work Groups: “CustomerService” and “Sales.” You can create Access Groups named “CustomerServiceAccess” and “SalesAccess.” For each Access Group, associate the corresponding Work Group.

  • CustomerServiceAccess:

    • Work Group: CustomerService
    • Additional access settings as needed

  • SalesAccess:

    • Work Group: Sales
    • Additional access settings as needed

Then, assign the users to the appropriate Access Groups based on their roles and responsibilities.

Regards,

Mohd Qizer Uddin

3

@Mohd Qizer Uddin Thanks for response