Can we have multiple Workqueue inside Workgroup?
Can someone explain with example.
Thanks in advance.
An organizational unit does not have an association with a workbasket (referred to now as work queues). Furthermore a workgroup only has one workbasket (work queue).
The operator record is where you can associate more than one work group and access to more than one workbasket (work queue) allowing an individual to work cross functionally as needed.
@Hitesh Jain Thanks Hitesh for response.