"pzpega_d3_v4.script" doesn't exist or is not a valid entry for this ruleset and its prerequisites

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Hi Team,

For one of our demo applications, we are using the PegaFSGraphVisualizer ruleset. There is a control called “digraph-layout” - it is a visualizer control. However, we have noticed that this had stopped working after the app was ported from an on-prem server to Pega cloud server. On debugging, we found that a bundle referenced by this control - pzpega_d3_v4.script - is missing. Saving the control rule results in the following error :

Rule-File-Bundle instance “pzpega_d3_v4.script” doesn’t exist or is not a valid entry for this ruleset and its prerequisites

It is clear that the bundle is missing. However, upon checking another KYC CLM installation on a different cloud server, the same issue exists. (The original On-Prem server was recycled, hence no way of going back and validating it)

  1. How do I get the missing bundle? I am unable to port it from the other CLM apps, as they seem to have the same issue (at least in our servers).
  2. Do other CLM apps also have this issue, or is it restricted to our servers only?

Many thanks for your help!

2

@Krishna Prasad I suggest you log an issue through the customer support portal.