Hi,
I tried to install Pega CDH in my server. Unfortunately, I’m getting this error “Create new record failed: .pyModelProcess.pyShapes(DecisionParameters2).pyReferencedRuleName: ContactPolicyLibrary does not exist or is not a valid entry for this ruleset and its prerequisites .pyModelProcess.pyShapes(DecisionParameters1).pyReferencedRuleName: ContactPolicyJoins does not exist or is not a valid entry for this ruleset and its prerequisites.”. Have attached the error I’m getting. How can I overcome this issue.
Thank you and Regards
@CharlesW2139 The error message indicates that the rules “ContactPolicyLibrary” and “ContactPolicyJoins” do not exist or are not valid entries for the ruleset and its prerequisites. Please check if these rules exist and are in the correct ruleset. If the rules are in a locked ruleset, you should unlock it, make the necessary changes, and then relock it. If the rules do not exist, you should create them or import them if they are part of a different application or ruleset. Also, please check the prerequisites of the ruleset to ensure they are met.
This is a GenAI-powered tool. All generated answers require validation against the provided references.
Installing the Pega Customer Decision Hub application > Importing the applicati
===> Please log this as a support issue via the MSP and provide the INC id here.
