Pega smart dispute and CS framework installation

General
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1

Dear Team,

I would like to leverage web chat bot in SD work flow. Web chat bot(Digital messaging interface) can be installed with out customer service framework or Do I have to I install both smart dispute and customer service framework on base product?

Regards

Mani

2

@Manikandan M

Hi Mani ,

you can go through this article (UI implementation or constellation implementation) webChatBot is installed with the pega customer service framework .

So on top of CS ,smart dispute framework needs to be present so that you can add the chatbot in the SD workflows.

Thank you

3

@parav1 Thank you, Eswar