Pega Robotic 22.1.38 installation failed

General
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1

Good morning,

We are presenting an error when we tried to install Pega Robotic Studio 22.1.38, the message says that Pega Native Foundation have failed to install contact your support or vendor:

Error 1.png
Error 1.png528×453 16.3 KB

We have tried in different machines in order to see if this is presented only in a specific environment, we successfully installed in two machines, but we need to keep installing the software in the other development machines.

Regards,

2

@JoséSamuelM

I would try the following;

Check to see if the Pega Notification Manager Service is running. If it is, stop it. After that, try uninstalling any other Pega Robotics software first. Also, make sure you are running the install as an administrator. If that doesn’t work, then you might try installing the Pega Native Foundation on its own from the command line.

PegaNativeFoundationSetup.exe /qn+ /L*v PNFInstallLog.txt APPDIR=“C:\Program Files (x86)\Pegasystems\Pega Native Foundation”

You can run this and get a log output that may help to identify the reason.

3

Hello @ThomasSasnett

I tried your recommendations with the same result; I ran the code you posted and get the log you’ll find attached I hope this could led us to know what is stopping PNF from installing correctly.

Regards

PNFInstallLog.txt (517 KB)

4

@JoséSamuelM You should open a support request (https://msp.pega.com). I believe the issue is with line 1286, but they would need to evaluate. I haven’t heard of issues with the PNF installer before except when running with a non-elevated account. Assuming you are running the install elevated, I would expect it to work.

If you do open a support request, please list the incident number here for reference.

5

@ThomasSasnett Hello Thomas after dig deeper we find the issue, the environment variables where wrong configured.

In order to correctly install all Pega software you need to have this on Path variable:

%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0;%SYSTEMROOT%\System32\OpenSSH\

You only need to edit Path variable to add those and restart, after that PNF and all other software are installed correctly.