Pega Knowlege

General
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1

Hello,

We are investigating this question:

Are there any restrictions with the title or content? Example, character limits, etc in regards to creating knowledge articles in Pega Knowledge.

Thank you.

Regards,

Gerald De Souza

2

@GeraldD17211991

  1. Title Restrictions:

    • Character Limits: There is often a maximum limit on the number of characters allowed for the article title. This limit helps ensure that titles are concise and meaningful.
    • Special Characters: Some Pega versions or configurations may restrict the use of specific special characters in article titles. It’s recommended to avoid using special characters that could cause issues or affect system functionality.

  2. Content Restrictions:

    • Character Limits: Similar to the title, there might be a maximum limit on the number of characters allowed in the article content. This limit helps maintain readability and performance.
    • HTML Tags and Scripts: Pega KM typically does not allow the use of certain HTML tags or embedded scripts in article content to ensure security and prevent potential vulnerabilities.
3

@GeraldD17211991

Please check the links below

Title - Pega knowledge : how to change title length by default | Support Center

Content - Pegasystems Documentation

I hope this helps!

4

@RameshSangili thank you Ramesh.

So from reading these two links it seems that the character limit for the title is 64 characters, while there is no character limit for content however if we would to import articles, the character limit is 32767 until it will be added to linktoprevious. Is this true?

Thanks.

5

@GeraldD17211991

Yes, that’s correct