- I have a Requirement like In UI When User click on the cancel button the Case needs to be Closed and come in My Work Page landing page but currently when click on cancel its not closing the case in Constellation, Can anyone provider view on this Can it will achieve in constellation. if yes please tell how I can achieve this one?
@AVINASHL4108 Did you get solution for this? We have to implement the same scenario as you mentioned.
@avinasha2922 Hi , Were you able to find the solution for the above requirement.? Could you please share the solution
@avinasha2922 In Constellation, the default Cancel button will not close the case. We need to create a new optional action like Cancel Case in the case type and set the status to Resolved-Cancelled in that action. Then use that action on the UI button instead of default Cancel. After resolving we can redirect the user to My Work page using the navigation option. This way when user clicks Cancel the case will be closed and they will go back to My Work landing page.