How to close a standalone case instead of clicking on dismiss

[SaiM8658 (Sai Meghana)]

I have a requirement to work on standalone cases (cases not opened in interaction). so after resolving the case, i couldn’t see a option to close it. I should click on dismiss to close it. Is there any option to close it without clicking on dismiss.

[RameshSangili]

This seems to be customized from OOTB based on your screenshot.

[VVNagaSaiN (V V Naga Sai Nuthalapati)]

This is the OOTB way for interaction portal. The only other option I see is the cross that appears when the left navigation is expanded.

[SaiM8658 (Sai Meghana)]

I don’t see any customisation around case close, the framework which we are using currently is CustomerService-HC-Constellation. Could u pls confirm if the screenshot u shared belongs to same framework.

[SaiM8658 (Sai Meghana)]

Could u pls share where u are able to see like this, any specific framework or pega academy?

[Bhumireddy (Bhumireddy Veera Ashokkumarreddy)]

Hi @SaiM8658 ,

Please go through below quetion,

Auto close a Contellation case when completed

Auto close a Contellation case when completed

Hi, we have a questionnaire case type built using Contellation. When user completes the case, we want the case to close automatically (and go back to the previous screen before launching the case), instead of landing on the following screen (default behavior). How can this be achieved in Constellation? [image] Thanks in advance.

Thanks,
Ashok

[VVNagaSaiN (V V Naga Sai Nuthalapati)]

It appears like this when we expand the left navigation panel. I am seeing it in Interaction portal in CS framework