Looking for help on feasibility for the Cancel button to prompt either a view change, move to a cancel flow, or present a modal to confirm the intent to leave the view currently shown.
The underlying requirement is that when using the user clicks cancel, the user is to be prompted with a confirmation of the desire to leave/minimize/hide the assignment
Using Pega Customer service 24.1 on Constellation
Configuring one cancel button in a different way than others is not a recommended way ; since that disrupts the overall design system. We can try other approaches to achieve similar outcome:
creating promoted action , which opens in a different modal dialog window. You can find more about promoted filters here - Assigning Primary Fields, Case tabs, and more in Constellation | Pega Academy
creating a custom component to change the default behavior.
@Aditi Mehta
Thanks!
I started down the custom component route and have a working prototype that launches a modal when the cancel button is clicked but will also explore the promoted action pathway to see if that more easily meets our requirements.