is it possible to open a case in interaction tab like 'add case ’ is opening via link or post flow action activity ? Like when user submit a screen based on a logic we creating a case which need to open same like the tab ‘Billing Question’ or ‘Technical support’
the only way I know of keeping the interaction in context is via Launch one service case from another - Pega CS constellation. However, I have heard there are some downsides to this approach too.