Location of Resolved and Rejected Cases

General
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1

Hi All,

Scenario 1:- If Case Type route to Work-Queue/Work-Basket and someone rejected this case, so now where we can see all the rejected cases in Work-Queue/Work-Basket

Scenario 2:- If Case Type route to Work-Queue/Work-Basket and someone resolved/Approve the case, so now where we can see all the resolved/approved cases in Work-Queue/Work-Basket

Scenario 3:- If Case Type route to Work-Worklist and someone reject this case, so now where we can see all the rejected cases in Work-List

Thanks In Advance.

2

@AbhishekC1725

1.–> As soon as a case is routed to Assign-WorkBasket, it will be available in the pc_assign_workbasket table. If you Reject a case, the entry will be deleted from the pc_assign_workbasket table. All approved and rejected cases will be stored on your work table.

Note: Temporary stored entry in the pc_assign_workbasket table when the case is routed to Assign-WorkBasket.

2.–>As soon as a case is routed to Assign-WorkBasket, it will be available in the pc_assign_workbasket table. If you Approve a case, the entry will be deleted from the pc_assign_workbasket table. All approved and rejected cases will be stored on your work table.

**Note:**Temporary stored entry in the pc_assign_workbasket table when the case is routed to Assign-WorkBasket.

3.–>As soon as a case is routed to Assign-Worklist, it will be available in the pc_assign_worklist table. If you approve or reject a case, the entry will be deleted from the pc_assign_worklist table, and all approved and rejected cases will be stored in your work table.

Note:Temporary stored entry in the pc_assign_worklist table when the case is routed to Assign-WorkBasket.

I hope this will help you.

Thanks,

Ashok

3

@Bhumireddy Thanks​:blush: