Smart Disputes - Reject5000's - Cases in Claims Manager Updated as "Worked"

General
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1

Scenario

  • Reject5000 (any type, A,B,C) is received in Smart Disputes

  • User processes Reject5000 as needed and case is resolved in Smart Disputes

  • Case in Claims Manager is left in an unworked state (not updated as Worked)

Question: Is there, or will there be, a systematic response back to Claims Manager to update Reject5000’s as worked?

2

Hi @kumas10 , are you able to help with this question?

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Hi @JamieSchuman - Can you please log an INC against Smart Dispute product and one of our team members will get in call with you to clarify your questions.

Thanks,