Hello everyone. I am looking for some information related to an existing functionality in Smart Disputes for Issuers, it is specifically for Visa association and refers to the process for Rapid Dispute Resolution (RDR), for issuers the Disputes moves to a flow where it kepps awaiting the Credit from Visa.
Do the same functionality exists in Acquirer application? we had some scenarios where the queue received for that scenario got moved to the Other Queue Format and there is no job processing these items, so we were wondering how to proceed with this RDR related items.
Visa Rapid Dispute Resolution is the pre-dispute service to avoid dispute to check the merchant availability on RDR and feasibility of a refund before dispute can be filed with Visa.
This feature does not exist in Acquirer application. Ideally these records should be reflecting in acquirers queue. Could you confirm the Visa queue in which these were received and Visa sttus?
Hi Ramesh, thank you for your answer, and to your question, yes, they got created into the Other Format queue records. We also created a SR ticket to get more details from Pega and they also confirmed the same, the RDR does not exist yet in Acquirer application.