Initiating multi-levels independent linked cases

User Experience
1

I have a business requirement to create an independent case from within the context of another case.

The application is built on Constellation and contains three independent case types: A, B, and C. These case types are not in a traditional parent‑child hierarchy but are related through Link-Association records.

While working in a A case workflow, I need to initiate a completely independent B case and link it to the originating A case without losing the A context. The B case can be configured to open in a modal using the Create Stage.

The challenge arises when, from within the A workflow, we initialise a B case and then need to initialise a C case from that B case. A modal‑within‑modal (nested modal) is unlikely to be supported.

Please suggest alternative design solutions to support creating and linking independent cases in this scenario.

2

@SudiptaS17320593

You can configure list views to list all the cases (type B) related to your A case. In there you allow creating more. The system than will add the A-id in pyAddCaseContextPage.pyID which you can use to report on.

In the background you can than do the same to initiate C-case. I would not recommend to allow modal in modal as that will just confuse the user.

Optionally you can use a data-type to capture some info as embedded data on the B-case and preform all actions after submit.

3

@RonaldDeLignie Thank you. pyAddCaseContextPage approach works for the scenario.