In production environment, how to update data for “resolved-competed” case?
i.we don’t have DB access.
ii.Should not run any rule in Production Environment
iii.Given only clipboard access.
What do you want to update in a resolved-completed case.
When in this status, the case is not expected to be updated.
Thank you
Regards
Anthony
not sure i was asked in an interview.
@Anthony_Gourtay involve making updates to specific properties, case details, or attachments within the resolved-completed case. isn’t that is possible by any means?
I would actually have replied that a resolved-completed case is not expected to be updated since this is the final status of the case.
What can be done is another story and it would be against the best practises , so not to be tried/done.
Regards
Anthony
Without updating DB
without running any rule or activity in production with only clipboard access we can’t update data in production for Resolved-Completed cases.
The possible way Could be, if we already added pyReopen Case wide actions to casetype , without DB access running any rule in production we access case again
Please refer below link for more details