Hi, I want to create an SLA based on user-given input for case runtime. How can I do this?
@Karthik.MG
You can configure the SLA based on a property. The property value will be assigned based on the user input or context.
Please find teh attached screenshot for your reference.
@sangr2 Okay Sangili, But I’m trying to create an SLA rule at runtime based on the user-given data.(without using Record Explorer)
@Karthik.MG While Pega Platform does not provide out-of-the-box functionality to create SLA rules at runtime directly from the user interface, you can achieve this by implementing custom activities or data transforms that manipulate the necessary rule- and data- instances. However, this approach is not recommended due to the complexity and potential for errors. It’s generally best to create and manage SLA rules during the design and development phase of your application.
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