Activities for setting Case Level SLA

General
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1

Hi regarding my previous question:

your team share below 3 activities for setting SLA:

Work-.ActionChangeWorkSLA

ActionChangeWorkSLAProps

pxAdjustSLATimes

May I know which ones can be used to set CASE level SLA which is what I wanted?

And what’s the usage of them? Any sample pls? Many thanks.

2

Hi, can someone kindly help for above questions? Thanks.

3

@MaxonL16591286

ActionChangeWorkSLAProps is fine