How to add Custom Buddy as a source to agent?

General
1

Hi Everyone
I have created a custom Knowledge Buddy in my application and it is working correctly when tested independently.

However, while configuring a Tool for an Agent (Tool Type: Knowledge), I am not able to see my custom buddy in the Buddy dropdown list. I can only see the default/internal buddies such as Platform Buddy, Sales Buddy, Customer Service Buddy, etc.

Could you please help me understand:

  • How to make a custom configured buddy appear in the Tool configuration dropdown?

  • Are there any additional configurations or publishing steps required for custom buddies?

Thank you.

2

Ensure the Knowledge buddy tool is defined in the correct Inheritance path.

3

I encounter the same issue. I needed to trace and debug data page behind dropdown to know two DSS that I needed to set. Then I see my buddy.

Although I don’t think this is the best way, didn’t find anything in docs. Anyone having similar issue?

4

Hi Everyone
I found out the issue
We need to check if pyBuddyAuthenticationProfile, and pyBuddySvcURL have correct values

Thank You.

5

I can confirm the fix. Is it somewhere described in docs?

6

Hi Kamil,
I didn’t find it in docs
I have read in an Pega article about this
Thank you

7

Can you please link it? If this is needed it should be in docs.

8

Since the Buddy application is hosted on your environment, you should be able to confirm the Authentication profile has the correct client id and secret.