While working with a client recently, we ran into an issue where their Knowledge Buddy wasn’t showing up as available for their Agent to use. After some investigation, the culprit turned out to be two Application settings that weren’t configured to point to the correct environment.
To make a Knowledge Buddy available within your agent configuration, these two settings need to be set:
-
pyBuddyAuthenticationProfile— specifies the authentication profile used to securely connect to the Buddy service -
pyBuddySvcURL— defines the service URL for the environment where your Buddy is hosted
Once these settings are aligned to the correct environment, your agent will be able to fetch and leverage available Knowledge Buddies — enabling more intelligent, context-aware responses within your agentic workflows.