Many financial institutions continue to face growing volumes of payment disputes and fraud claims while balancing customer expectations, operational efficiency, and regulatory compliance.
Pega Smart Dispute provides an end-to-end dispute management solution that helps organizations manage dispute and fraud processes throughout their lifecycle. According to Pega documentation, the solution supports credit and debit card disputes, fraud claims, and various payment exception scenarios while helping organizations simplify operations and improve customer experience. (docs.pega.com/bundle/smart-dispute-issuers-241/page/smart-dispute-for-issuers/hub/overview.html)
Some of the key capabilities include:
- End-to-end dispute lifecycle management.
- Support for multiple payment networks and payment types.
- Automation and straight-through processing opportunities.
- Compliance support for card scheme rules and regulatory requirements.
- Unified case management for customer-facing and back-office teams.
- AI-powered workflow enhancements in the latest Smart Dispute Agentic Automation offerings.(docs.pega.com/bundle/smart-dispute-agentic-automation/page/smart-dispute-agentic-automation/product-overview/functional-overview-agent.html)
As payment ecosystems continue to evolve, solutions such as Pega Smart Dispute can help organizations establish a scalable foundation for handling disputes consistently across channels and payment methods. (docs.pega.com/bundle/smart-dispute-agentic-automation/page/smart-dispute-agentic-automation/product-overview/functional-overview-agent.html)
Learn more:
- Smart Dispute for Issuers Product Overview (docs.pega.com/bundle/smart-dispute-issuers-241/page/smart-dispute-for-issuers/hub/overview.html)
- Smart Dispute Agentic Automation Overview (docs.pega.com/bundle/smart-dispute-agentic-automation/page/smart-dispute-agentic-automation/product-overview/functional-overview-agent.html)