how pega knows to increment the case id's count

User Experience
, ,
1

Suppose you created a case say ABC-1 then next case that you create will be shown as ABC-2 how does pega know to increment the case id’s ?

I am attaching a screenshot

Case id incrementation.png
Case id incrementation.png1896×916 213 KB

2

@TanyaS58 please check the below reference for the clear explanation on case id generation. It explains about old and new mechanism.

https://support.pega.com/discussion/case-id-generation-mechanism

3

@Anoop Krishna Thanks