Case ID sometime start with prefix+1 and sometimes prefix+1001

General
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1

We upgraded application from 7.2 to 8.7, and we are observing below issue.

When we create case some times it is showing case ID with prefix+1 and sometimes prefix + 1001

Not sure what is happening, Can anyone help on this.

Thanks,

Kiran Kumar.

2

Hi @KiranKumarLekkala

Could you please refer below articles,

Thanks,

Ashok

3

@KiranKumarLekkala this is because in the new case generation mechanism, the last case id is stored in application node not in Data-unique Id(old approach). So if you have 2 nodes the case which got created in node 1 could be c-1 and which got created in node 2 could be c-1001 based on the batch size. If batch size is 1000, then above one will be the creation mechanism. This is introduced to reduce the DB hits to improve the application performance and speed of case creation.