How can we suppress PEGA0020 alert?

Pega-as-a-Service
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1

My client wants to suppress PEGA0020 alert (Total connect interaction time exceeds limit) because there are too many of them in PDC and this is preventing their ability to focus on real issues. Many of them are within 5 seconds, which is below the client threshold and thus not a concern.

How can it be suppressed to not show up in PDC?

2

We used the following steps to suppress PEGA0020 alert in PDC. It removed thousands of non-issue PDC alerts and closed associated PDC cases. This turned off a lot of ‘noise’ and enhanced client’s ability to focus on ‘real issues’ in PDC.

1. Create DSS.

  • Dynamic System Settings short description: Connect time alert enable
  • Owning Ruleset: Pega-Engine
  • Setting Purpose: prconfig/alerts/connectors/totalrequesttime/enabled/default
  • Ruleset: [Your ruleset name]
  • Value: true

2. Create DSS.

  • Dynamic System Settings short description: Connect time
  • Owning Ruleset: Pega-Engine
  • Setting Purpose: prconfig/alerts/connectors/totalrequesttime/threshold/default
  • Ruleset: [Your ruleset name]
  • Value: 5000

3. Restart the server.

More details on Pegasystems Documentation