How can we route to a workgroup/workbasket on the basis of priority,we have OOTB activity like ToWorkBasket/ToWorkList but on the basis of priority how to route to a workgroup or workbasket?
If your requirement is to route to different workbaskets or work groups based on the assignment or case priority, you can implement the decision before invoking the routing activity.
Hi @Tharun_K_T but which property will hold priority of cases so that i can use that
Make use of properties which hold the urgency values for case pxUrgencyWork and for assignment pxUrgencyAssign
pyUrgencyWork → Case priority
pxUrgencyAssign → Assignment priority