Case Assignment in Round Robin fashion automatically

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1

Hi,

I need to assign the task to the users in a Round Robin fashion automatically. I had the list of users in a table – Records in a datatype.

e.g: If I had 5 task and 3 users in that table. users 1,2,3 gets task 1,2,3 and task 4,5 gets assigned to user 1,2.

How can I implement this?

Can someone help me out? Thanks in Advance…

2

@RamakrishnaRajuV

I recommend using Work-.ToLeveledGroup to route the cases based on their workload.

  • Work-.ToLeveledGroup — Sends an assignment to an operator within a specific team who has the least urgent total worklist, based on a computed score.