Currently we have a requirement of routing a fix correspondence task to a work basket , in the Pega OOTB rules we have seen that the fix correspondence is routed to the manager of the workgroup of the operator who is currently processing the Work.
Can we route the fix correspondence task to a work basket instead of the work group manager , as we have seen that it requires overriding some Final OOTB Activities is there any way to do so , other than overriding those rules if not , What else can be done so that we can achieve our requirement ?
@JharnakM please check ToCorrWorkGroupManager activity. It is available, you can modify the code as per your requirement.
@Anoop Krishna We checked it but even if we change in ToCorrWorkGroupManager activity ,we have seen in the calling flow of this activity the assignment is routed to a worklist but we need it to be routed to a workbasket .
Hi @JharnakM
Hope you are doing well.
Your requirement can be achieved by modifying ToCorrWorkGroupManager activity as suggested, along with that you need to make sure that you are setting the parameter SwitchToWorkbasket to “true” in your activity and set the workbasket name in the parameter (Param.AssignTo).
I hope this will resolve your issue.
Thank You!
Megha Maji