How a user can access to cases from two or more applicaiton

General
1

Hi , What would be the approach to allow single user to access cases from AppA, AppB and more like do we need to use same class group for all the apps or Is there any other approach ? thanks

2

We have multiple options for the users to work on the cases across different application. The options differs for each Project.

Process Fabric

Remote Case types

Built on Applications (Common App built on both A and B).

1 Like
3

I think this would be perfect case for using process fabric hub. it connects the pega applications by process fabric component. The users will be able to access, process the cases for different applications through a single portal. Yes it would need few more roles like registering the applications and managing the sync between applications. Hopefully this helps. Also for more details. Journey: Installing and operating Pega Process Fabric

4

Hi thank you, So if User have Access to AppA and App A has AppB and App C listed under as build on application and both have separate workpool, do you think user will have access to cases from B and C ? without switching anything ?

5

The important part here is the access group. You need to add the work pool of AppB and AppC to access group in App A. Then user will be able to access the cases from AppB and AppC without switching.

If you want to use Process Fabric, you can use that as well. It is used for orchestrating cases even from external systems as well.