In Pega Customer Service (Pega CS), how to hide the Confirm harness once a service case is resolved. I tried using the available options on the Flow Actions to close the work object, but it’s not working as expected in Pega CS.
Anyone faced this issue ?
Whats your Pega CS Version?
Hi,
Version: CS 24.2.3
Are you Using CS Constellation?
yes constellation.
CS 24.2.3 and Pega 24.2.3
Try the option of unchecking show default view when there is no work to perform in the case type rule.
The challenge is that Pega CS + Constellation does not use the old “Confirm Harness” model.
Instead, the Case Type’s View/Stage configuration controls what the user sees when a case reaches its last assignment.
In CS 24.2.x, the UI runtime overrides flow-action-level options. This means your fix must be done at the Case Type or Service Case configuration, not at a flow or flow action.