Full Portal not shown while opening the Case through URL using pyMobileSnapStart

User Experience
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1

We have a requirement where we need to generate a sharable/independent link that can open a case.

Currently we are using: https://abc.com/xyz/app/login?pyActivity=pyMobileSnapStart&Action=openWorkByHandle&InsHandle=pzInsKey

While this is correctly opening the case in our application it does not not show the navigation bar in the portal.

When we use parameter &pyShowFullPortal=true, it works and navbar becomes visible but there is some inconsistency and on selecting a few options from navbar the navbar disappears completely.

All Inputs are greatly appreciated.

2

@VaibhavS4931 - Need to add parameter pyShowFullPortal to true in the url.

https://abc.com/xyz/app/login?pyActivity=pyMobileSnapStart&Action=openWorkByHandle&InsHandle=pzInsKey&pyShowFullPortal=true

Thank you.

3

@Priyanka Boga We have already tried using the pyShowFullPortal=true, it does work and we are able to see the navbar, but there is inconsistent behavior while using that.

Ex- On selecting some options from the navbar(‘Home’, ‘Useful Information’) it causes the navbar to disappear completely.

4

@VaibhavS4931 - MobileSnapStart urls only support single page application portal like Case Worker and it wont support multi page application.

If the purpose is to open the work object to open using the link , please follow below link.

Thank you.