Find - Pega Customer Service industry applications or Pega Customer Service base application (without an industry application)

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1

Need to upgrade CustomerService FW from 7.4 to 8.6.3.

How to know the CustomerService FW used in current application belongs to which of the below category:

  • Pega Customer Service industry applications

  • Pega Customer Service base application (without an industry application)

As based on above steps will differ for Upgrade checker as mentioned in below url:

2

@krishnamohanP8156

My understanding after referring below url is CustomerService FW would fall into Pega Customer Service Base Application (without an industry application) And

CustomerServiceForFS – Pega Customer Service Industry application.

https://docs-previous.pega.com/pega-customer-service-implementation-guide/86/introduction-pega-customer-service