How can I find Customer Service framework rules in our Application?

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1

Hi all,

Currently my pega platform upgrading to 8.7 to 24.1. how can we find the framework rules in current application and how can I upgrade the framework rules .

I wasn’t able to find any article in pega document, could you all provide the information.

Thanks

Kasiviswanath

2

@Turaga To find the Customer Service framework rules in your application, you can start by searching for rules that belong to the PegaCare or PegaCustomerService class in the Rule Explorer.

To upgrade the framework rules, you would typically perform a version upgrade by following Pega’s upgrade procedures, which include using the Pega Upgrade tool to migrate and update any framework-related rules. Make sure to review the upgrade guide for any specific instructions related to framework rules, as these might require manual adjustments after the upgrade. You can also check the application’s layer cake to identify the frameworks and confirm if any rules need to be updated.

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Hi @Turaga

Can you check the application stack of the your application definition so that open the respective application from the stack.

You see ruleset stack list from the application then try to find the rules in the ruleset.

I hope this will help you

Thanks,

Ashok