Customer Journey Entry Criteria is not working as expected

General
1

When I add an entry criteria (either profile or behavioural) to a journey stage,
Even though the customer is eligible but still the action is getting filtered out.
The action is not displaying in response.
When I verified through the CPV the action is filtered at" Journey stage is in’t eligible " or “Excluded by proposition filter”

how to resolve this?

2

Profile conditions are working as expected.

For behavioral criteria except the condition related to Interaction History i.e condition based on outcome of a customer in last 1-day, remaining conditions are working as expected.

When the criteria given as a

customer has an outcome of ‘Clicked’ for specific Issue/Group within Journey/Journey Stage through Inbound/Outbound channels in Last ‘1’ days – In the backend a JourneyEligibility rule proposition will be created which will evaluate this condition

“@JourneyUtilities.mxIHSummaryBrowseByKeys(Param.SummaryName,”“,Param.SubjectType,Param.Issue,Param.Group,Param.Action,Param.Channel,Param.Direction,Param.Outcome, “”, “”, Param.Journey,Param.Stage,”“,”“,”“,Param.AggregateDuration, true)”.

By using above function ‘IHDetailedOutcomes_AppName’ summary will be browsed which is expecting the Param.AggregateDuration as ‘CountOVer1Day’ whereas during JourneyEligibility Proposition creation it is mapped as ‘CountOver1Days’ due to this mismatch the criteria are not working.

Try updating the condition form ‘Last 1 Day’ to any other days this condition will work!!

Thanks

Prathima