Column customization for drill-down records view

General
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1

I need to understand how to customize columns for Interaction on drill-down records view in Insights- Infinity 23 version- Customer Service Constellation Framework.

2

@ShreyaC41
​​​​​​​By default, columns are displayed in interactions based on the primary field. If you want to add more columns to an interaction, you should check the data model and set the desired fields as primary to have them displayed by default. When creating the fields in the DataType, you will see an option to set a Primary Field. This way, we can customize columns on the drill-down records view in Insights.

3

@NavyaC04 Thanks this worked.