Hi, I’m a Senior Pega PDL managing the start of Westpac/RAMS Sales Automation implementation. Deepak Chauhan who works in the Network Ops cloud team has been assisting the client with queries on their solution architecture and connectivity… Deepak has asked me to create a support ticket for visibility and tracking. Hence, I’m trying to create a support ticket and assign it to the SRT-Netops work queue (contact: Deepak Chauhan). Please can you direct me on how to do this please ?
@charb please can you familiarize yourself with our Global Client Support processes?
All processes are detailed on our internal Khub pages and in the following article How to Get Support , which you can navigate from the Support → How to get Support menu.
You can Manage Support Tickets using the MSP . Make sure you are affiliated to the client you are working with and have relevant contacts added as necessary. More details about Account Administrators can be found in the Account Administration section.
As you appear to want to log a Cloud-specific ticket please see Review My Pega Cloud portal self-service functionality. Also see What kind of Support tickets can I submit?
The team triaging the ticket will assign it to the relevant SRT work queue if logged for their attention.